Frequently Asked Questions
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For information about where the venue is, what hotels are nearby, and transport links, check out the Location page by clicking the button below
What should I bring/not bring?
No outside food or drink allowed when entering the stadium.
There are food stations to purchase food within the venue.
Exceptions can be made, for example if you have medical or dietary requirements, but please check with the venue beforehand as it’s not guaranteed – security staff at the stadium have the final say.
They can refuse entry with food/drink items or confiscate them when you arrive.
Can I bring water in? Where can I refill my bottle?
You may bring in a clear empty bottle for water.
There will be Free Water Refill stations dotted around the venue.
Is food provided? If so, are there accommodations for dietary requirements?
Food and Drink will be able to purchase within the event, supplied by the venue.
Any dietary requirements can be discussed with the venue staff.
Is the venue wheelchair accessable?
Yes, there is an elevator just inside the main enterance
Who can I see if I have a problem or question during the event?
All SoTFest Crew Members will be wearing White SoTFest Crew T-Shirts throughout the event
I've lost my ticket / didn't recieve a confirmation email
Click the button below to use the ticketing platform to find your ticket
How do I get the SoTFest Superstar in-game title?
The in-game title “SoTFest Superstar” can be earned in person at SoTFest 2026. There will be no online methods of earning the title for SoTFest 2026.
Having a Ticket to SoTFest 2026 does not guarentee you will be rewarded with the title.
I have a VIP ticket. Can I collect my VIP goody bag without attending?
Unfortunately, your VIP goody bag is tied directly to your VIP ticket, and the ticket must be scanned in person at SoTFest to collect it.
This is important for safety: if your ticket shows you as “Checked In” but you’re not actually in the venue, staff may waste critical time searching for you during an evactuation or emergancy.
Only the ticket holder who is physically present may collect the VIP goody bag.
Can I get a refund?
Unfortunately, tickets are non-refundable; however, there is an option to receive a gift card of the value of your tickets. The gift cards are only able to be used on SoTFest 2026 tickets.
Visit the Manage My Ticket page to cancel your ticket and claim the gift card.